Communicating Effectively — Online
Relate to diverse social styles and personalities at work
Overview
The most successful leaders are experts in communication. In this popular seminar, you will learn the key competencies needed to be an effective communicator. From managing difficult conversations, building trust or gaining buy-in to communicating in a supportive and effective way, you will take away new perspectives and tools for developing a more productive workplace. The action-based format gives you numerous opportunities to practice and refine communication skills.
Several leading companies and not-for-profit groups have required this program for their managers.
Key Benefits & Takeaways
- Learn to effectively communicate with supervisors, peers, and/or employees
- Build high-quality relationships
- Manage difficult conversations successfully
- Develop personal influence and impact
- Manage your image, credibility, and the impression you leave on others
- Control your non-verbal communication
- Establish a common approach for a civilized workplace
- Listen attentively and give constructive feedback
- Explore office team diversity and why people react as they do
This program is designed for professionals and managers at any level including executives, project managers, supervisors, and team leaders. It is a coveted program for human resource professionals and useful for individuals entering a new role.
Note that this course was previously entitled Advanced Interpersonal Business Communications and those who have already attended that course should not repeat this one.
The registration fee includes facilitation by our highly-rated faculty members, a comprehensive digital workbook, results-oriented exercises, and a certificate of completion from the McGill Executive Institute.
Topics covered during the program
- Discover your personal goals
- Identify self-monitoring tendencies
- Communicate a public image so that other people see you as you would like to be seen
- Manage impressions and bridge perceptions
- Develop impression-management skills
- Create your own personal brand
- Five proven tactics to make you look good
- Proven tactics to avoid looking bad
- Define effective interpersonal relationships
- Word choice – communication that makes colleagues listen
- Non-verbal expression – channels that send messages without words
- Overcome barriers to effective communication
- Three simultaneous conversations that are embedded in a difficult conversation
- Strategies for managing difficult conversations
- Dealing effectively with various employee reactions
- How well do you really listen? (Self-assessment tool)
- The three components of listening
- Strategies for effective listening
CPD Hours
This program has been approved for 13 CPD hours under Section A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA).
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James Hunter (MPHIL, GDM-Leadership, CPCC) specializes in leadership and leadership development. He is a faculty member of the McGill Executive Institute and McGill's School of Continuing Studies where he has been nominated four times for the distinguished teacher award. James is also Director of Coaching Practice with The Pillars, a Montreal-area firm specializing in organizational effectiveness. He leads consulting initiatives with large and small companies on developing people and building capacity to create and sustain high-performing, healthy organizations. He holds a Masters degree from the University of Oxford. 