Privacy Policy

Last Updated: November 5, 2021

The purpose of this policy is to help you understand what personal information McGill Executive Institute collects, how we use it and what your rights are. We take care to ensure that we use your information in accordance with all applicable laws concerning the protection of personal information.

Please read the following policy to understand how your personal information will be treated. It may change from time to time, so please check back periodically.

Contents

1. Privacy Notice
2. Information collected when you register with us
2.1 Who can see your myCourses profile information?
3. Information collected when you make a payment
4. Email Marketing and Communications
5. Cookies, Web Beacons and Other Tracking Technologies
5.1 About Google
5.2 About Hotjar
6. Changes to this policy
7. Contact Us


1. Privacy Notice

McGill Executive Institute may collect personal data from you when you interact with us and our products or services in person, on our websites, on our social media pages, by email, or by phone. We use this information to open accounts, process orders, contact you and customize our relationship with you. This information may be collected from your directly, through third-party services, or through automated technologies such as cookies, web beacons and other tracking mechanisms.

Personal data is collected when you:

  • Create an account on our website
  • Register or place an order for any of our products or services
  • Subscribe to any of our mailing lists
  • Submit a query to us or contact us by email or phone
  • Voluntarily provide your information to us in a form from our website or social media pages
  • Use or view our website via your browser’s cookies

2. Information collected when you register with us

When you register for a course at McGill Executive Institute, we ask you to create an account on myCourses, our digital learning platform. To create your myCourses account, we ask for information including your name, job title, company name, email address, mailing address and some demographic information.

McGill Executive Institute uses this information to provide and support products and services, including course instruction, identification and authentication, as well as product and service improvement. We also use this information to contact you and for follow up sales and marketing.

2.1 Who can see your myCourses profile information?

The following information will appear on your myCourses Profile and will be visible to your classmates, instructors and other authenticated users on the myCourses platform:

  • Name
  • Email address
  • Job title
  • Company name

You may optionally also add links to your social profiles (LinkedIn, Twitter, Facebook or Google) and your personal website. Any information you choose to provide as part of your myCourses profile should reflect how much you want other myCourses users to know about you.


3. Information collected when you make a payment

McGill Executive Institute accepts several different payment methods for our products and services. Depending on the payment method you have chosen, we may ask for payment information including credit card information, billing address and contact information. McGill Executive Institute has proper security measures to protect you from the unauthorized use of your stored information. We always commit to safe transactional processes on our websites. For this reason, your credit card information is never stored on our websites.


4. Email Marketing and Communications

McGill Executive Institute collects data including your name, email address, mailing address, job title, company name and demographic information when you subscribe to any of our mailing lists. We use this information to keep you updated about relevant news, announcements and courses at the McGill Executive Institute. If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by using the unsubscribe link included in all our communications or by contacting us via email at executive@mcgill.ca. Requests to unsubscribe may take up to 10 business days to be fulfilled as prescribed by the law.


5. Cookies, Web Beacons and Other Tracking Technologies

Please note that this website, like many others, uses Google Analytics, Hotjar, Facebook, Linkedin and other third-party services which make use of cookies, web beacons and other web analytics mechanisms to track user behaviour.

Cookies - Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. We may also share online data collected through cookies with our third-party service providers and partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

Web Beacons - Our websites contain electronic images known as Web Beacons (sometimes called Pixels) and are used along with cookies to compile aggregated statistics to analyze how our sites are used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

5.1 About Google

Google Analytics is a web analysis service provided by Google. Google collects, organizes, and provides visualizations of anonymized data gathered during a user’s browsing session. Data may include navigation patterns (including links clicked and pages visited), region of origin (based on IP), traffic source (ex. referrals), language preference, browser type, and screen size.

We also use Google cookies to serve ads based on users’ prior visits to this website. Google may use this data to contextualize and personalize the ads of its own advertising network.

Personal data collected: Cookie and usage data
Place of processing: USA

For more information, please see Google's privacy policy. You may also disable these cookies via Google’s Ad Settings

5.2 About Hotjar

Hotjar is an analysis and feedback tool used to provide an additional level of information about user behaviour. Hotjar records user movements like mouse swipes, hovers, clicks, and engagement with interactive page elements. It also provides contextual surveys and feedback boxes. Hotjar masks form entries that may contain sensitive data like passwords, so these won’t appear in recordings of user behaviour. Hotjar uses a unique ID to track site users across sessions without retaining complete IP addresses.

Hotjar won’t share user data with any other service, but McGill and its employees may share anonymized recordings with external consultants as part of our ongoing effort to improve site usability.

Personal data collected: Cookie and usage data
Place of processing: European Union

For more information, please see Hotjar’s privacy policy. You may also opt out of Hotjar data collection. (Note that Hotjar does not track or record visitors who have cookies disabled.)


6. Changes to this Policy

Because we’re always developing and improving standards of services we provide to you, this policy may change over time. We will post the new policy online and we will change the “Last Updated” date.


7. Contact Us

This policy applies to:

McGill Executive Institute
Desautels Faculty of Management | McGill University
1001 Sherbrooke Street West, unit 601
Montreal, Quebec Canada H3A 1G5

If you have any questions or concerns about this policy, please contact us by email at executive@mcgill.ca.