Navigating Workplace Conflict

Essentials for a healthy work environment


Conflict has always been inherent in organizations. However, it has become more pervasive and the costs (i.e. human and financial) have been escalating.

This workshop provides participants with the knowledge, skills, and strategies to better prevent or constructively handle conflict. By gaining an understanding of what conflict is and how it emerges, participants begin to understand the costs and benefits of conflict in organizations. Participants explore and become more aware of their own responses to conflict, and practice strategies for managing conflict on the individual and team levels. Participants will leave with an action plan for applying conflict resolution processes within their organizations.

Key Benefits & Takeaways

  • Describe the defining elements of conflict
  • Recognize the costs of mismanaged conflict
  • Identify sources of conflict for better decision making
  • Explore how culture affects how stakeholders deal with conflict
  • Appreciate how to build trust and how it deteriorates
  • Understand the role of emotions in conflict and how to use them positively
  • Deploy positivity as opposed to destructive responses to conflict
  • Act as a mediator/facilitator when team conflict occurs

This program is designed for professionals and managers at any level including executives, project managers, supervisors, and team leaders. It is particularly useful for anyone moving into a new position and indispensable for human resource professionals.

The registration fee includes facilitation by our highly-rated faculty members, comprehensive workbooks, results-oriented exercises, seminar supplies, meal service (breakfast, lunch and breaks), and a certificate of completion from the McGill Executive Institute.

Please note that following customer suggestions to go paperless for convenience and sustainability, program materials will be supplied in a downloadable soft copy only for all programs of the 1-day Series.

Topics covered during the program

  • Define conflict
  • Task & relationship conflict
  • Causes of organizational conflict
  • Costs of unproductive conflict
  • Benefits of conflict
  • Destructive and constructive responses to conflict
  • Conflict escalation and ways to defuse it
  • Role of emotions in conflict
  • Understand trust – how it deteriorates and how to build it
  • Give and receive feedback
  • An approach to difficult conversations
  • Role of the fundamental attribution error
  • Stages of team development
  • Creating a team charter
  • Communication within the team

CPD Hours

This program has been approved for 6.5 CPD hours under Section A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA).

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Programs to Consider

Upcoming Sessions

Please contact us for more information about an upcoming session for this program.

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McGill Executive Institute
1001 Sherbrooke St. West,
6th floor
Montreal, QC H3A 1G5

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