Customer Service Excellence (1-day)

Best practices for an outstanding customer service

Overview

Dealing with people effectively is not always an easy task. Yet employees on the front lines are often the first—and the largest—factor in how customers see your business, as well as in your business’s long-term success.

Discover untapped opportunities and develop strong customer skills using simple and effective ways to deal with clients—even demanding ones. The end goal is to provide you with the tools you need to foster an authentic bond with all your customers.

Key Benefits & Takeaways

  • Use customer service as an effective marketing tool
  • Build and leverage long-term business relationships
  • Turn your existing customer base into a source of quality referrals
  • Deal effectively with difficult clients
  • Master your image with the right attitude
  • Adapt seamlessly to different situations
  • Measure your ongoing performance

This program has been specifically tailored to managers and executives whose key role is to be in contact with customers.

The registration fee includes facilitation by our highly-rated faculty members, seminar supplies, results-oriented exercises, meal service (breakfast, lunch and breaks) and a certificate of completion from the McGill Executive Institute.

Please note that following customer suggestions to go paperless for convenience and sustainability, program materials will be supplied in a downloadable soft copy only for all programs of the 1-day Series.

Topics covered during the program

  • Adapt to new situations
  • Embrace the four “A”s of customer service excellence
  • Adopt the right attitude
  • Build trust instead of simply being appreciated
  • Leverage business relationships with your best clients
  • Elicit quality referrals from your existing base
  • Handle complaints with ease and poise
  • Project empathy to resolve any issue
  • Resolve delicate situations
  • Track and analyze the right metrics
  • Apply your metrics learning for greater success

Programs to Consider

Upcoming Session

Fee

$795.00

Location

McGill Executive Institute
1001 Sherbrooke St. West,
6th floor
Montreal, QC H3A 1G5


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