Communicating Effectively

Relate to diverse social styles and personalities at work


The most successful leaders are experts in communication. In this popular seminar, you will learn the key competencies needed to be an effective communicator. From managing difficult conversations, building trust or gaining buy-in to communicating in a supportive and effective way, you will take away new perspectives and tools for developing a more productive workplace. The action-based format gives you numerous opportunities to practice and refine communication skills.

Several leading companies and not-for-profit groups have required this program for their managers.

Key Benefits & Takeaways

  • Learn to effectively communicate with supervisors, peers, and/or employees
  • Build high-quality relationships
  • Manage difficult conversations successfully
  • Develop personal influence and impact
  • Manage your image, credibility, and the impression you leave on others
  • Control your non-verbal communication
  • Establish a common approach for a civilized workplace
  • Listen attentively and give constructive feedback
  • Explore office team diversity and why people react as they do

This program is designed for professionals and managers at any level including executives, project managers, supervisors, and team leaders. It is a coveted program for human resource professionals and useful for individuals entering a new role.

Note that this course was previously entitled Advanced Interpersonal Business Communications and those who have already attended that course should not repeat this one.

The registration fee includes facilitation by our highly-rated faculty members, comprehensive workbooks, results-oriented exercises, seminar supplies, meal service (breakfast, lunch and breaks), and a certificate of completion from the McGill Executive Institute.

Topics covered during the program

  • Discover your personal goals
  • Identify self-monitoring tendencies
  • Communicate a public image so that other people see you as you would like to be seen
  • Manage impressions and bridge perceptions
  • Develop impression-management skills
  • Create your own personal brand
  • Five proven tactics to make you look good
  • Proven tactics to avoid looking bad
  • Define effective interpersonal relationships
  • Word choice – communication that makes colleagues listen
  • Non-verbal expression – channels that send messages without words
  • Overcome barriers to effective communication
  • Three simultaneous conversations that are embedded in a difficult conversation
  • Strategies for managing difficult conversations
  • Dealing effectively with various employee reactions
  • How well do you really listen? (Self-assessment tool)
  • The three components of listening
  • Strategies for effective listening

CPD Hours

This program has been approved for 13 CPD hours under Section A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA).

Download Brochure  

Programs to Consider

Upcoming Sessions

Please contact us for more information about an upcoming session for this program.

Looking for the online experience?



McGill Executive Institute
1001 Sherbrooke St. West,
6th floor
Montreal, QC H3A 1G5

Visit our FAQ page

View all seminars

Search by Category

The facilitators were very knowledgeable in the subject matter and put everyone at ease. The course merged theory and real-life well. I did not see the time go by!
Carmela Ciccia
Standard Life

Seminar Leaders